Emotional labor - a review on practical recommendations for job design
(in German)
The complete article can be purchased in German at the website of the Journal "Zeitschrift für Arbeitswissenschaft" (2017) "Emotional labor - a review on practical recommendations for job design" (charges may apply).
Bibliographic information
Title: Emotionsarbeit - Ein Review zu Gestaltungsaussagen.
in: Zeitschrift für Arbeitswissenschaft, Volume 71, Issue 1, 2017. pages: 26-38, Project number: F 2353, DOI: 10.1007/s41449-017-0046-y
